Terms and Conditions

These Terms and Conditions describe the terms that apply when you request, schedule, or use delivery and transportation services from Aloha Transport Services LLC. By using our services, you agree to these Terms.

Services

Aloha Transport Services LLC provides delivery, courier, and transportation services for customers and businesses. Service availability, delivery times, routes, and pricing may vary based on location, distance, scheduling, weather, traffic, item type, and other operational factors.

Customer Responsibilities

Customers are responsible for providing accurate and complete information, including pickup and delivery addresses, contact information, delivery instructions, item descriptions, and any special handling requirements.

Customers must ensure that items are properly packaged, labeled, and ready for pickup at the scheduled time. Aloha Transport Services LLC is not responsible for delays, failed deliveries, or additional costs caused by incorrect information, unavailable recipients, unsafe access, or improperly prepared items.

Prohibited Items

Customers may not request transportation of illegal, hazardous, unsafe, stolen, or restricted items. Prohibited items may include, but are not limited to:

• Illegal drugs or controlled substances
• Firearms, ammunition, or weapons
• Explosives, flammable materials, or hazardous chemicals
• Live animals
• Perishable items requiring special temperature control, unless agreed in writing
• Cash, negotiable instruments, or high-value valuables, unless agreed in writing
• Items prohibited by federal, state, or local law

Aloha Transport Services LLC may refuse, cancel, or stop service if an item appears unsafe, unlawful, improperly packaged, or unsuitable for transport.

Pricing and Payment

Pricing may be based on distance, time, delivery urgency, item size or weight, waiting time, special handling, tolls, parking, or other service factors.

Payment is due according to the invoice, quote, or agreed payment terms. Late payments may result in service delays, account suspension, collection efforts, or additional fees where permitted by law.

Pickup and Delivery

Delivery times are estimates unless specifically agreed in writing. Aloha Transport Services LLC is not responsible for delays caused by traffic, weather, road closures, accidents, incorrect addresses, unavailable recipients, security restrictions, or events outside our reasonable control.

Proof of delivery may include a signature, photo, delivery note, GPS confirmation, text confirmation, or other reasonable method.

Cancellations and Waiting Time

Cancellations may be subject to a fee if a driver has already been dispatched or if costs have already been incurred.

Additional waiting time, re-delivery attempts, address changes, or special requests may result in additional charges.

Loss, Damage, and Liability

Aloha Transport Services LLC will use reasonable care when handling and transporting items. Customers are responsible for declaring any fragile, valuable, time-sensitive, or special-handling items before pickup.

To the fullest extent permitted by law, Aloha Transport Services LLC is not responsible for indirect, incidental, special, or consequential damages, including lost profits, lost business, or delays outside our reasonable control.

Any claim for loss or damage must be reported in writing within 7 days after delivery or the scheduled delivery date. Liability, if any, may be limited to the amount paid for the specific service unless a different written agreement applies.

Insurance

Customers are responsible for requesting information about available insurance coverage before shipping valuable or sensitive items. Additional insurance or declared value coverage may be available only if agreed in writing before pickup.

Access and Safety

Customers must provide safe and legal access for pickup and delivery. Aloha Transport Services LLC may refuse service if a location, item, person, animal, or situation appears unsafe, unlawful, or unreasonable.

Communications

By providing your phone number or email address, you authorize Aloha Transport Services LLC to contact you about scheduling, pickup, delivery, billing, customer support, and service updates.

Privacy

Use of customer information is described in our Privacy Policy. By using our services, you acknowledge that we may collect and use information as needed to provide and manage our services.

Force Majeure

Aloha Transport Services LLC is not responsible for delays or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, traffic incidents, labor disruptions, government actions, power outages, emergencies, or other unexpected events.

Changes to These Terms

We may update these Terms and Conditions from time to time. Updated terms will be posted with a new effective date. Continued use of our services after updates means you accept the revised Terms.

Governing Law

These Terms are governed by the laws of the state where Aloha Transport Services LLC is registered, unless another law is required to apply.

Contact Us

If you have questions about these Terms and Conditions, please contact: