Privacy Policy

Aloha Transport Services LLC respects your privacy. This Privacy Policy explains how we collect, use, share, and protect basic information provided to us when you request or use our delivery and transportation services.

Information We Collect

We may collect basic information needed to provide our services, including:

• Customer name
• Business or residential address
• Phone number
• Email address
• Pickup and delivery locations
• Delivery instructions
• Billing or payment information
• Order, shipment, or service details
• Communications with us by phone, email, text message, or website form

We only collect information that is reasonably necessary to provide, manage, and improve our services.

How We Use Information

We use collected information to:

• Schedule pickups and deliveries
• Communicate with customers about services
• Confirm delivery details
• Process payments and invoices
• Provide customer support
• Maintain business records
• Improve our services
• Comply with legal, tax, insurance, and safety requirements

How Information Is Shared

Aloha Transport Services LLC does not sell customer personal information.

We may share limited information only when necessary, such as with:

• Drivers, dispatchers, or employees who need the information to complete a delivery
• Payment processors or billing providers
• Insurance, legal, or accounting professionals
• Service providers who help operate our business
• Government or law enforcement authorities when required by law

Data Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure. However, no system can be guaranteed to be completely secure.

Data Retention

We keep customer information only as long as needed for business, legal, tax, accounting, insurance, or operational purposes. When information is no longer needed, we may securely delete or dispose of it.

Customer Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and business recordkeeping requirements.

Text Messages and Communications

If you provide your phone number, we may contact you by phone call or text message regarding pickups, deliveries, scheduling, billing, or service updates. Standard message and data rates may apply.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted with a new effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: